Customer Service

Title Publisher Enrolment Duration Training Time
Being Disability Aware in Customer Service (hospitality) Direction Training 6 months 1 Hour
Creating a Positive Customer Environment (hospitality) Direction Training 6 months 1 Hour
Disability and Cultural Awareness (hospitality) Direction Training 6 months 40 Minutes
Handling Customer Problems Positively (hospitality) Direction Training 6 months 1 Hour
Handling Different Customer Behaviours (hospitality) Direction Training 6 months 1 Hour
Understanding Customer Needs (hospitality) Direction Training 6 months 1 Hour
Title Publisher Enrolment Duration Training Time
Challenging Customers Pathway Training Learning Planet 6 months 2 Hours
Complaint Handling Learning Planet 6 months 10 Minutes
Customer Service ADVANCED Learning Planet 6 months 10 Minutes
Customer Service Excellence Learning Planet 6 months 10 Minutes
Customer Service Skills Pathway Training Learning Planet 6 months 2 Hours
Handling Difficult Customers Learning Planet 6 months 10 Minutes
Keeping your Customers Informed Learning Planet 6 months 10 Minutes
Managing customer needs Learning Planet 6 months 10 Minutes
Positive First Impressions Learning Planet 6 months 10 Minutes
Showing Empathy Learning Planet 6 months 10 Minutes
Title Publisher Enrolment Duration Training Time
Customer Service - Angry Customers Kallidus 6 months 38 Minutes
Customer Service - Exploring Needs Kallidus 6 months 34 Minutes
Customer Service - First Contact Kallidus 6 months 30 Minutes
Customer Service - Matching Needs Kallidus 6 months 30 Minutes
Customer Service Essentials Kallidus 6 months 40 Minutes
Customer Service Knowledge and Attitude Kallidus 6 months 30 Minutes
Handling Complaints Kallidus 6 months 48 Minutes
Satisfying Challenging Customers Kallidus 6 months 34 Minutes
Title Publisher Enrolment Duration Training Time
Complaints Handling Open eLMS 6 months 30 Minutes
Customer Service Open eLMS 6 months 40 Minutes
Customer Service General Open eLMS 6 months 45 Minutes
Title Publisher Enrolment Duration Training Time
Handling Complaints Skillshub 6 months 25 Minutes
Personal Presentation & Hygiene Standards Skillshub 6 months 25 Minutes
The Balance Between Sales & Service Skillshub 6 months 25 Minutes
The Importance of Customer Engagement Skillshub 6 months 25 Minutes
The Importance of Product Knowledge Skillshub 6 months 25 Minutes
Understanding Different Customer Behaviours Skillshub 6 months 25 Minutes
Title Publisher Enrolment Duration Training Time
Customer Service Email Tips Real Projects 6 months 5 Minutes
Customer Service - Phone Tips Real Projects 6 months 5 Minutes
Customer Service: Top Tips Real Projects 6 months 5 Minutes
Customer Service - What is Service Recovery Real Projects 6 months 5 Minutes
Dealing with Difficult People - Phone and Digital Real Projects 6 months 20 Minutes
Dealing with Difficult People: Retail and Hospitality Real Projects 6 months 20 Minutes
Managing Client Relationships Real Projects 6 months 20 Minutes
Title Publisher Enrolment Duration Training Time
Being competitive standout from the crowd Pearltech 3 months 25 Minutes
Building Relationships with customers Pearltech 3 months 25 Minutes
Creating a Good First Impression Pearltech 3 months 25 Minutes
Taking Phone calls Pearltech 3 months 25 Minutes
Title Publisher Enrolment Duration Training Time
Customer Excellence Learner Bubble 3 months 2 Hours
Handling Complaints Learner Bubble 3 months 1 Hour
Title Publisher Enrolment Duration Training Time
Excellent Customer Service Maguire Training 6 months 30 Minutes
Title Publisher Enrolment Duration Training Time
Body Language in Customer Service Assemble You 3 months 15 Minutes
Confidence at Work Assemble You 3 months 15 Minutes
Dealing with Self-Doubt in Customer Service Assemble You 3 months 15 Minutes
Defusing an Argument Assemble You 3 months 15 Minutes
Essentials of Face-to-Face Customer Service Assemble You 3 months 15 Minutes
Handling Customer Objections Assemble You 3 months 15 Minutes
How to Deal With Difficult Customers Assemble You 3 months 15 Minutes
How to Motivate Your Customer Service Team Assemble You 3 months 15 Minutes
Title Publisher Enrolment Duration Training Time
Complaints Handling Me Learning 6 months 1 Hour 30 Minutes
Customer Service Me Learning 6 months 30 Minutes
Title Publisher Enrolment Duration Training Time
Excellent Customer Service Maguire Training 6 months 30 Minutes
Title Publisher Enrolment Duration Training Time
A Balancing Act Access Group 6 months 15 Minutes
Caring for Vulnerable Customers Access Group 6 months 15 Minutes
Customer Service Essentials Access Group 6 months 40 Minutes
Handling Complaints Access Group 6 months 15 Minutes
Maintaining Existing Customers Access Group 6 months 15 Minutes
Managing Expectations Access Group 6 months 15 Minutes
Title Publisher Enrolment Duration Training Time
Controlling the Conversation iAM Learning 6 months 10 Minutes
Customer Empathy iAM Learning 6 months 10 Minutes
Customer Persuasion iAM Learning 6 months 20 Minutes
Dealing with Emotional and Angry Customers iAM Learning 6 months 10 Minutes
Handling Complaints iAM Learning 6 months 20 Minutes
Taking Responsibility iAM Learning 6 months 10 Minutes
The Art of Patience iAM Learning 6 months 10 Minutes
The Use of Positive Language iAM Learning 6 months 10 Minutes
Understanding the Customer iAM Learning 6 months 10 Minutes
Title Publisher Enrolment Duration Training Time
Customer Service Flick Learning 3 months 40 Minutes
Title Publisher Enrolment Duration Training Time
Complaints Handling Dynamic Business 6 months 20 Minutes
Title Publisher Enrolment Duration Training Time
Customer Service Talent Quest 3 months 15 Minutes
Improving Customer Rapport Talent Quest 3 months 15 Minutes
Managing Upset Customers Talent Quest 3 months 15 Minutes
Networking and Building Relationships Talent Quest 3 months 15 Minutes
Prevent and Manage Violence in Customer Facing Roles Talent Quest 3 months 15 Minutes
Role of the Customer and Supplier Talent Quest 3 months 10 Minutes