Dealing with Difficult People: Retail and Hospitality

Course Overview

Learn how to tackle the dreaded difficult customer. This course profiles the seven types of customer who cause retail and hospitality professionals the biggest headaches. We break down advanced customer service strategies for dealing with these difficult customers, and help you to develop the key customer service skills which can turn tricky customers into satisfied ones. Guided by audio narration, and engaging with interactive exercises.

Course Objectives

You will learn:

  • Why it’s crucial to tackle the challenge of the difficult customer
  • The key customer service skills that can help you tackle difficult customers
  • The seven types of difficult customer
  • Advanced customer service strategies for dealing with each type
  • The golden rule of working with difficult customers

The course also includes a short assessment, so learners can test their mastery of the material