Disability and Cultural Awareness (hospitality)
Overview
The majority of people think wheelchairs when disability is mentioned! This module takes learners through the range of disabilities including visual, hearing, mobility and development, encouraging them to develop skills to support customers with disabilities and achieve a positive customer experience
Audience
Operational staff in hotels to develop their knowledge and skills and increase awareness of legal implications of disability discrimination.
Objectives
- Increase awareness of disability discrimination
- Increase awareness of the range of disabilities
- Develop knowledge of positive communication when dealing with different disabilities
- Deliver great customer service to exceed the expectations of customers with disabilities