Help & Support
Before running a course, please ensure your PC meets the minimum pre-requisites.
|Computer||1.5Ghz Intel or AMD PC or equivalent|
|Operating System||Windows 8.1 & Windows 10|
|Internet Browser||MS Internet Explorer 11 (MS Edge recommended); Mozilla FireFox; Google Chrome (recommended)|
|Monitor||Minimum resolution of 1280 x 1024 is required|
|Soundcard||Soundcard, speakers or headphones are recommended|
|Connection Speed||5Mbps or greater|
In order to make sure you have the correct browser settings to enable learning over the Internet please use this compatibility check.
Firewalls and proxies are IT equipment that are used to secure and speed up your internet access. Your IT department should configure any firewalls to allow HTTP traffic to any domain ending course-source.net . Also important is that course-source.net pages should never be cached by proxies.
Some courses include audio. It is usually possible to enable or disable audio within the course or on the course page prior to launching the course.
If you have problems with audio, check that you have a sound card installed on your machine and that the speakers or headphones are correctly connected to the computer's soundcard (not plugged in to your CD-Rom drive's headphone socket).
Q. My PC does not meet all the pre-requisites. Can I still run a Course-Source Learner Portal e-learning course?
A. You may still be able to launch a Course-Source Learner Portal e-learning course, but you may notice that audio doesn't play correctly, or that pages take a long time to display. Please contact the administrator with any specific queries about the pre-requisites.
Q. How long are the courses?
A. Typically courses vary in length between 10 minutes and 60 minutes, although there are some longer courses that may take from 2 hours to 20 hours. Please note, the time taken will vary depending on your level of expertise and understanding in the subject.
Q. If I log off, will my course be bookmarked for the next time I log on?
A. Yes, the course will be tracked and bookmarked to the page that you finish on in the tutorial, and you will be notified of which tutorials you have started or completed. You do not have to do the tutorials in the order listed, you can choose to start at any tutorial.
If you require further assistance or technical support, please contact the support team via email. Please ensure to include as much information as possible regarding the specifics of your request to help the support line deal with your enquiry.
As the subject of the email please state the type of request: Registration, Technical Assistance or General Information, and in the body text please include the following information, where possible:
- First name, Last name
- Company, contact number
- Login ID or user ID
- Course, lesson and tutorial (where applicable)
- Browser type and version
- Operating system
- Type of connection, i.e. modem, ADSL etc.
- Description of request/ problem
Incoming support requests are routed to the appropriate support representative based on request type and the level of technical expertise required to quickly resolve the issue.