Overview

When we find ourselves under pressure or in confrontational situations, we may react aggressively - or we may back down and say nothing. Neither approach is likely to result in a positive outcome and we're likely to come away from the situation wishing we'd handled things differently. Failure to assert ourselves and communicate clearly can have a negative impact on our interactions with colleagues, clients and customers and is likely to affect our personal effectiveness and productivity as well.

Objectives

In this course you will learn:

• What we mean by ‘assertiveness'
• The difference between passive, aggressive and assertive approaches
• The benefits of being assertive
• How we can use an assertive approach at work and in our daily lives