Course Overview

Email is a part of working life for most of us. It is the tool we use to communicate with people inside and outside of our own organisation.  But how do we use email to help us communicate exactly what we need? 

Email etiquette is a set of guidelines we can use to help us send clear, concise and polite emails. When we do this, we’re much more likely to grow our professional relationships and our productivity levels. 

In this course, we explain what email etiquette is and why it’s important. We then provide you with the principles of good email etiquette in the workplace.  And finally, we explore the best strategies for replying to and maintaining good email relationships.

Course Objectives

By the end of the course, learners will be able to:

• Understand the key principles of professional email etiquette
• Identify strategies for crafting clear and respectful email messages
• Demonstrate techniques for effectively managing and responding to emails
• Apply best practices to avoid common email mistakes