Overview

Despite progress in raising awareness about disability and long term health conditions, there remains a gap between our policies and everyday practical application. This course is designed to normalise disability in our places of work and in our businesses, in order that learners can act and communicate with confidence to offer a truly inclusive experience whether they're engaging with customers, clients or colleagues.

Objectives

In this course you will learn:

• Understanding the attitudinal barriers that prevent disabled people from enjoying a fully inclusive experience
• The key stereotypes and assumptions that create attitudinal barriers
• Inclusive language
• Communicating effectively and with confidence
• The dos and don'ts of inclusive etiquette and behaviour
• When and how to offer support
• The principles of offering inclusive customer service