Overview

This Foundation level course raises awareness of the importance of good communication, why breakdowns in communication are detrimental to staff and Children and Young People, communication techniques and how to improve upon your skills. This programme benefits from narrative scenarios and activities with ongoing assessment making it engaging and interactive.

Aims & Objectives:

• Outline core principals of communication.
• Discuss the effects of good and poor communication.
• Discuss the skills needed for effective communication.
• Discuss the barriers to communication and how they can be reduced.
• Outline how you can communicate effectively with your colleagues.

Audience:

Health Care Workers, Social Care Workers, Nursing staff,  Day Care/Centre workers, Home Care Staff, Agency staff.