Course Overview

Problems come in all shapes and sizes, and they are an inevitable part of business life. Instead of trying to avoid or ignore them, it’s better to accept them, find ways to solve them and learn from them. With the right perspective, problems can even be gateways to innovation. There are a variety of models and methods that can be used to identify, analyze, and implement effective solutions. In this course, we will look at a hybrid of the A3 model, 5 Whys, and Divergent/Convergent methods.

Learning Objectives

• Identify the eight steps of the A3 model
• Assist your team in problem-solving