Course Overview

Getting customer service right is essential. Good customer service makes a customer feel valued. This creates loyalty and will lead to them coming back to you again and again. They are also more likely to recommend you to others. Bad customer service, on the other hand, can quickly lead to customers going elsewhere. 

In this course, we’ve picked our five top tips to take your customer service to the next level.

Firstly, we look at how to approach customer service with a positive attitude, making sure that you phrase things in a positive way. Next, we look at how to manage the customer’s expectations so they know what to expect and aren’t disappointed.

We then look at how to show empathy and acknowledge how the customer feels. Then we look at the importance of thanking customers. Finally, we look at how to use a customer’s name to help build a connection.

This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.

Course Objectives

By the end of the course, learners will:

• Know the importance of a positive attitude
• Be able to manage customer expectations
• Be able to show empathy and acknowledge how the customer feels
• Know the importance of thanking customers