Overview

Learn how to deliver excellent customer service and recognise bad customer service. Customer service is dealt with externally and internally with worked examples. Training is also given in how to learn from customer insights.

Learning Objectives/Outcomes

• Know how to live our customer service commitments
• Know how to communicate with our customers to deliver great customer service
• Deliver good internal as well as external customer service
• Understand how we learn from our customer insights

Target Audience

Business and corporate