Course Overview

In this course, we will focus on preventing workplace violence by equipping you with the skills to recognise, manage, and respond to potential threats. By the end of the course, you will be able to define workplace violence and identify warning signs, as well as understand the connection between environment, personality, and behaviour.

You will learn to develop a process for anger management and enhance your communication skills to help defuse tense situations. Additionally, the course will cover creating risk assessments and emergency plans, ensuring you know the appropriate steps to take during a violent incident. You will also explore the roles of a threat review team and their coordination of investigations.

This course is approximately 30 minutes and is separated into 4 modules, the last of which is a quiz in which you must achieve a score of 80% or more to pass.

Learning objectives

By the end of this course, you will be able to:

• Define workplace violence 
• Recognise the warning signs of violence 
• Understand how environment, personality and behaviour are connected to our actions
• Develop a process for anger management 
• Develop communication skills to reduce anger
• Develop risk assessments and emergency plans
• Know what to do should a violent incident happen
• Understand the roles of a threat review team and how they co-ordinate investigations into violence