Course Overview

In this course, we will explore effective communication skills in a workplace, encompassing writing, speaking, and listening, as well as the creation of professional documents such as resumes, cover letters, and emails. Furthermore, participants will gain insights into understanding and navigating cultural differences in communication within a diverse workplace.

The course will also cover strategies for networking and building relationships in the professional world. By the end of this course, participants will be able to define 'diversity' and its related terms, assess their awareness of diversity and areas for improvement, identify stereotypes, explain the four cornerstones of diversity, recognise pitfalls related to diversity and strategies to avoid them, develop techniques for dealing with inappropriate behavior, cultivate a management style that encourages diversity, and describe steps to take if discrimination is experienced by oneself or employees. 

This course is approximately 30 minutes and is separated into 4 modules, the last of which is a quiz in which you must achieve a score of 80% or more to pass.

Learning objectives

By the end of this course, you will be able to:

• Define 'diversity' and its related terms 
• Identify how aware you are of diversity and where you can improve
• Identify stereotypes
• Explain four cornerstones of diversity
• Explain what the pitfalls relating to diversity are and how to avoid them
• Develop a technique for dealing with inappropriate behaviour
• Develop a management style to encourage diversity 
• Describe what to do if you or one of your employees feels discriminated against