Overview

This is Part 2 of the 18 Tough Acts of Management course series. This series from Mindscaling focuses on the hard things managers need to do that are critical to your success, but don’t always come easy. Innovative approaches and questioning techniques are discussed as a method to deal with crisis and adversity at work. As a manager, you will also learn how to deliver bad news, speak up for yourself, and turn adversity into positive challenges.

Learning Objectives

• Learn that leadership includes accepting change;
• Make the choice to manage your assumptions;
• Learn options to approach awkward situations;
• Deepen your listening skills to build your relationships at work;
• Discover what it means to delegate effectively, and avoid reverse delegation;
• Practice ways to deal with crisis and adversity at work in new and powerful ways;
• Identify how negotiation is a way to achieve desired outcomes through collaboration;
• How to deliver bad news, speak up for yourself, and turn adversity into positive challenge;

Course Modules

• Win-Win Negotiation
• Build Resilience Through Perseverance
• Break the Crazy Busy Cycle
• Don't Just Schedule a Meeting, Host One
• Be Kind to Yourself
• When a Crisis Happens at Work
• How to Ask More Powerful Questions
• Change the Task, Not the Person
• You Can Learn to Lead