Overview

This is Part 1 of the 18 Tough Acts of Management course series. This series from Mindscaling focuses on the hard things managers need to do that are critical to your success, but don’t always come easy. You will learn how emotional intelligence can deepen your listening skills and your relationships with your team to drive success.

Learning Objectives

• Learn that leadership includes accepting change;
• Make the choice to manage your assumptions;
• Learn options to approach awkward situations;
• Deepen your listening skills to build your relationships at work;
• Discover what it means to delegate effectively, and avoid reverse delegation;
• Practice ways to deal with crisis and adversity at work in new and powerful ways;
• Identify how negotiation is a way to achieve desired outcomes through collaboration;
• How to deliver bad news, speak up for yourself, and turn adversity into positive challenge;

Course Modules

• What to Do When You're Ghosted
• How to Deliver Bad News
• How to Speak Up for Yourself
• How to Delegate Effectively
• Waiting to Talk is Not Listening
• Being Decisive
• Giving Feedback That Works
• Emotional Awareness
• Every Relationship Teaches You Something About Yourself