Overview

Everything you do or say consciously or unconsciously is either working towards building your profile and credibility or working against it. What will you accept?

Objectives

By the end of the course, learners will be able to:

• Identify positive and negative contributors to your personal credibility;
• Assess why attitude cannot be coached;
• Explore how to manage conflict and handle difficult conversations;
• Evaluate the relevance of what others say about you and how it impacts your credibility;