Overview

Customer service can be the difference between profit and loss. Good customer service gets remembered and creates happy customers. And happy customers are more loyal, make more recommendations and spend more money. Put simply, businesses with a customer service culture are more competitive.

In this e-learning course you will learn about the importance of customer service and discover a range of smart techniques for improving your ability to manage customers. Making you a valuable asset to any company on the planet.

Outline Learning Objectives:

• Describe customer excellence and its importance
• Take control of customer service scenarios
• Reduce complaints and better handle the ones they get
• Deliver better outcomes for their customers and their employer
• Become more accomplished communicators
• Measure and improve customer service with simple tools
• Become a valuable asset to any company

Audience:

We believe customer service should be the responsibility of everyone in a company. So whatever the role, Customer Excellence training will help your learner and their company reap the many benefits that come from delighting customers.