Overview

The Consumer Duty is a standard introduced by the Financial Conduct Authority (FCA), which is designed to improve the protection given to consumers of financial services products. Organisations are expected to fully integrate these responsibilities into their operations and ensure measures are in place to safeguard customers.

The Consumer Duty encompasses fundamental principles, fresh regulations, and outcomes, all with the objective of elevating the quality of care provided to customers in financial sectors. It mandates that firms prioritise their customers’ requirements at all phases of product or service development and delivery.

The aim of this advanced online learning course is to provide a comprehensive exploration of the Consumer Duty and detailed actions and activities that should be taken to ensure compliance with this important regulation.

Outline Learning Objectives:

• Explain Consumer Duty and the requirements and responsibilities of everyone involved in the provision of financial products and services
• Describe the Consumer Principle and what it means for firms
• Clarify how firms should act to deliver good outcomes for retail customers using the cross-cutting rules
• Demonstrate how your firm’s business models, culture, and actions taken are all focused on delivering good outcomes for retail customers

Audience:

This online learning course applies to anyone that works within the financial services industry or anyone that would like an in-depth understanding of the topic.