Overview

In an era where many companies offer similar products and services at similar prices, it's often hard to stand out. But if you offer the best customer service around, you'll win more than just customers - you'll win loyal customers. The kind that keep coming back and tell their friends to do the same. If that sounds good, then this video-based training course is exactly what you need! And if you'd like to enjoy the learning process, then this training course is also what you need! Because at The Jeff Havens Company, we offer serious solutions in a seriously funny way.

Learning Objectives

• Create a physical and/or online environment conducive to attracting and engaging high-quality customers
• Recognize and develop personal qualities that lead to successful customer interaction
• Analyze ineffective customer service techniques in order to learn why they don't work and how to avoid them