Customer Experience: Foundations of Customer Experience
Overview
Foundations of customer experience is the first module of the excellent Customer Experience suite. In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, explains the importance of customer experience and why having a customer experience focused organisation will lead to positive business performance.
Learning Outcomes
By the end of this module, you’ll be able to:
- Explain what customer experience is
- Identify the ways an organisation can assess their customer experience readiness
- Explain how a customer experience readiness investigation works
- Ask three key questions to assess your own awareness of customer experience in your organisation.