Communication Skills: Getting More From the Telephone

Course Overview

Our Getting More From the Telephone module provides you with a battery of useful tools that will help you to get better outcomes from your use of the phone.

Course Objectives

After taking this module, and with a little practice, you'll be able to:

• Understand the advantages, and disadvantages, of using the telephone
• Stay in control of telephone calls
• Use proven methods of overcoming challenges on the telephone

With all this covered, you’ll have a battery of useful tools that will help you to get better outcomes from your use of the phone.

Course Outline

• What You Will Learn
• Your Objectives
• Telephone Communication: What’s Good & Bad
• Improving Your Telephone Communication
• 7 Ways to Overcome Challenges on the Phone
• Key Takeaways
• Answers to Exercises
• Module Test
• [NOTE: An interactive ZandaX workbook with Personal Action Plan is provided to support and enhance your learning and further development]

Target Audience:

Anyone who wants to improve communication skills on the telephone, whether for themselves or their staff, with tools that can be used at work, at home or in social situations.

All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn how to communicate better on the telephone.