General Safety for Operational Teams
Overview
Employers have a legal responsibility to train staff on health and safety when they start employment even if they have completed previous training and then on an ongoing basis at least annually. There are many risk factors in Hospitality, and this module offers you a benchmark of base awareness from which you can add specific procedures as required during job training.
General Safety Aware for Operational Teams looks at key safety factors across multi departments However, we recognise that each department has its own unique safe working practices and we provide tailored versions of this module specifically for Housekeeping, Front Office and Administration, Health Club and Spa, Greenkeeping and Grounds, and Maintenance.
Topics in this module include: developing team members understanding of their H&S responsibilities and how other people are involved along with how risk assessments are used. Key safe working practices such as preventing slipping and tripping, managing spills, handling electrical equipment, following the broken glass procedure, understanding the implications of lone working, as well as identifying key risks in F&B, Housekeeping and Front Office and Administration areas including handling knives and working safely with computers. Safe appearance is discussed and the importance of washing hands, when, where and how. Finally, the module outlines protocols for reporting accidents, the importance of documenting near misses and the appropriate responses to accidents including the location of first aid supplies.
Key benefits of this module:
- Learners will be fully aware of their safety responsibilities
- Understand the importance of using risk assessments
- Identify key risks in hospitality
- Reference a H&S committee
- Increase awareness of risks including electrical, gas, broken glass, using hot equipment, carrying trays, sharps, waste disposal and lone working and actions to take to minimise risk
- Know the correct procedure for handling knives and cutting safely
- Be aware of a range of housekeeping risks and actions to minimise risk
- Be aware of the potential risks of using computers and working in offices and know how to prevent these occuring
- Understand the importance of following safety procedures
- Action correct hand washing procedures
- Be infection aware
- Know why reporting accidents is important and how to do this correctly
- Understand how to behave if an accident occurs
Format
The course is delivered fully online and is split into four highly interactive sections. Learners will engage with case studies, questions, and activities that use real hospitality situations and finish with a quiz to ensure points are remembered and understood. The module may be completed in short sections over a period of time or all at one go! In addition, there are links to websites and documents that can be used to research further learning.
Sections include:
- Responsibilities for health and safety at work
- Potential risks
- Safe working practices across all departments
- Reporting accidents
Aims of the Course
By completing this training, learners will be able to:
- State their responsibility for health and safety at work
- Identify potential hazards and safe working practices
- State how to report an accident at work
Accreditation
This module is accredited by the Institute of Hospitality with CPD points
Who Should Take This Course?
This training is designed for all staff working in hotels or conference and event venues.
It is best placed during induction for new starters but can be used as a refresher for existing staff. The module will also contribute to the off the job training hours for team members undertaking a Level 2 apprenticeship.
Test
At the end of the course, learners complete a 22-question quiz in the same style as the learning activities (drag-and-drop, single choice, multiple choice). The pass mark is 80%, with unlimited retakes available. Certificates are available instantly upon passing.
Post-Module Action Plan
Completing training doesn’t always mean that action and change happens! Learners can download our unique actions plans from within the module and complete. A series of questions asks learners to apply the information in the module to their workplace to identify the specific procedures they should follow and identify areas where they need further information or training. Managers can use the action plans to discuss with individuals and organise additional information and training to ensure all the team are confident with the Safety procedures.