Conflict Management

Overview

This course will explore the prevalence of conflict in the workplace and provide actionable ways of avoiding, preventing and de-escalating conflict.

Objectives

In this course you will learn:

  • Appreciate the prevalence and damaging effects of conflict in the workplace
  • Recognise the signs of impending conflict
  • Apply de-escalation techniques if conflict arises and remain in control

Audience

For employers and employees