Dealing with Conflict

Overview

When people from different backgrounds and with different life experiences are put in a high pressure work environment, it’s no surprise that conflict can arise. This could be due to working relationships, disputes over tasks or just the differing values and beliefs of co-workers.

Often, minor disputes can be resolved through good communication practices. However, if conflicts within a team aren’t effectively managed, they could escalate and affect working relationships, morale, the work environment and performance.

This short e-learning course provides an overview of how to identify, manage and resolve conflicts within the workplace.

Outline Learning Objectives:

  • Understand what conflict management is and how to use it
  • Examine the sources of conflict and how to avoid them
  • Identify the causes of conflict in your workplace
  • Establish how prevalent workplace conflict is
  • Explain the benefits of reducing conflict
  • Identify signs that conflict is going to occur
  • Implement ideas for ensuring conflict does not arise
  • Review strategies to help deal with conflict
  • Assess your confidence in dealing with conflict
  • Exploring alternative methodologies for dealing with conflict

Audience:

Although predominantly aimed at managers, this course would suit people in a variety of roles.