Dealing with Difficult People: Clients, Suppliers and Contractors

Course Overview

Learn how to manage difficult relationships with clients, suppliers and contractors. This course examines the difficulties that can arise in business relationships, and provides detailed relationship management strategies for keeping them on course. Guided by audio narration, and engaging with interactive exercises.

Course Objectives

You will learn:

• Why it’s important to tackle difficult clients, suppliers and contractors head on
• How to manage difficult client relationships
• The four types of challenging client, and how to deal with them
• How supplier and contractor relationships break down, and how to mend them

The course also includes a short assessment, so learners can test their mastery of the material