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Help and Support

 Before running a course, please ensure your PC meets the minimum pre-requisites.

Computer 2 GHz processor or greater
Operating System PC: Windows 8.1 or newer. Mac: macOS 10.14 (Mojave) or newer
Internet Browser MS Internet Explorer 11 (MS Edge recommended); Mozilla FireFox; Google Chrome (recommended)
Monitor Minimum resolution of 1024 px x 768 px is required
RAM 4 GB of RAM or greater
Audio Soundcard, speakers and/or headphones are recommended
Connection Speed 10Mbps or greater

 

Before running a course, please ensure your Mobile Device meets the minimum pre-requisites.

Even though most courses are mobile-friendly, you should keep in mind things like screen size, LMS or browser apps, course lengths, course formats, and legacy devices. Before launching, we highly recommend testing each course thoroughly on these devices to ensure compatibility and improve the learner experience.

 

Android Devices Android devices running Android 10 or newer
Android Browser Chrome app 72 or newer; Firefox app 15 or newer
Apple Devices iPhone and iPad devices running iOS 12.5 or newer
Apple Browser Safari app (automatically updated with iOS)
Audio speakers and/or headphones are recommended
Connection Speed We recommend using a strong wi-fi connection over cellular data.

 

Any further issues please email info@optimisedlearning.com.