Customer Service
| Title | Publisher | Training Time | Price |
| Being Disability Aware in Customer Service (hospitality) | Direction Training | 1 Hour | £ 12.00 |
| Creating a Positive Customer Environment (hospitality) | Direction Training | 1 Hour | £ 12.00 |
| Disability and Cultural Awareness (hospitality) | Direction Training | 40 Minutes | £ 12.00 |
| Handling Customer Problems Positively (hospitality) | Direction Training | 1 Hour | £ 12.00 |
| Handling Different Customer Behaviours (hospitality) | Direction Training | 1 Hour | £ 12.00 |
| Understanding Customer Needs (hospitality) | Direction Training | 1 Hour | £ 12.00 |
| Title | Publisher | Training Time | Price |
| Challenging Customers Pathway Training | Learning Planet | 2 Hours | £ 24.00 |
| Complaint Handling | Learning Planet | 10 Minutes | £ 9.00 |
| Customer Service ADVANCED | Learning Planet | 10 Minutes | £ 9.00 |
| Customer Service Excellence | Learning Planet | 10 Minutes | £ 9.00 |
| Customer Service Skills Pathway Training | Learning Planet | 2 Hours | £ 24.00 |
| Handling Difficult Customers | Learning Planet | 10 Minutes | £ 9.00 |
| Keeping your Customers Informed | Learning Planet | 10 Minutes | £ 9.00 |
| Managing customer needs | Learning Planet | 10 Minutes | £ 9.00 |
| Positive First Impressions | Learning Planet | 10 Minutes | £ 9.00 |
| Showing Empathy | Learning Planet | 10 Minutes | £ 9.00 |
| Title | Publisher | Training Time | Price |
| Complaints Handling | Open eLMS | 30 Minutes | £ 23.00 |
| Customer Service | Open eLMS | 40 Minutes | £ 23.00 |
| Customer Service General | Open eLMS | 45 Minutes | £ 23.00 |
| Title | Publisher | Training Time | Price |
| Handling Complaints | Skillshub | 25 Minutes | £ 9.00 |
| Personal Presentation & Hygiene Standards | Skillshub | 25 Minutes | £ 9.00 |
| The Balance Between Sales & Service | Skillshub | 25 Minutes | £ 9.00 |
| The Importance of Customer Engagement | Skillshub | 25 Minutes | £ 9.00 |
| The Importance of Product Knowledge | Skillshub | 25 Minutes | £ 9.00 |
| Understanding Different Customer Behaviours | Skillshub | 25 Minutes | £ 9.00 |
| Title | Publisher | Training Time | Price |
| Customer Service - Phone Tips | Real Projects | 5 Minutes | £ 6.00 |
| Customer Service - What is Service Recovery | Real Projects | 5 Minutes | £ 6.00 |
| Customer Service Email Tips | Real Projects | 5 Minutes | £ 6.00 |
| Customer Service: Top Tips | Real Projects | 5 Minutes | £ 6.00 |
| Dealing with Difficult People - Phone and Digital | Real Projects | 20 Minutes | £ 20.00 |
| Dealing with Difficult People: Retail and Hospitality | Real Projects | 20 Minutes | £ 20.00 |
| Managing Client Relationships | Real Projects | 20 Minutes | £ 20.00 |
| Title | Publisher | Training Time | Price |
| Being competitive standout from the crowd | Pearltech | 25 Minutes | £ 10.00 |
| Building Relationships with customers | Pearltech | 25 Minutes | £ 10.00 |
| Creating a Good First Impression | Pearltech | 25 Minutes | £ 10.00 |
| Taking Phone calls | Pearltech | 25 Minutes | £ 10.00 |
| Title | Publisher | Training Time | Price |
| Customer Excellence | Learner Bubble | 2 Hours | £ 20.00 |
| Handling Complaints | Learner Bubble | 1 Hour | £ 20.00 |
| Title | Publisher | Training Time | Price |
| Excellent Customer Service | Maguire Training | 30 Minutes | £ 25.00 |
| Title | Publisher | Training Time | Price |
| Complaints Handling | Me Learning | 1 Hour 30 Minutes | £ 25.00 |
| Customer Service | Me Learning | 30 Minutes | £ 20.00 |
| Title | Publisher | Training Time | Price |
| Building Customer Relationships | Jeff Havens Company | 45 Minutes | £ 20.00 |
| Customer Service | Jeff Havens Company | 45 Minutes | £ 20.00 |
| Identifying Customer Types | Jeff Havens Company | 45 Minutes | £ 20.00 |
| Perfecting the Customer Experience | Jeff Havens Company | 45 Minutes | £ 20.00 |
| Remarkable Customer Service | Jeff Havens Company | 45 Minutes | £ 20.00 |
| Title | Publisher | Training Time | Price |
| A Balancing Act | Access Group | 15 Minutes | £ 12.00 |
| Caring for Vulnerable Customers | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Brand reputation | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Building a customer-centric culture | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Building relationships with customers | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Creating customer advocates | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Customer complaints | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Foundations of Customer Experience | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Measuring customer experience | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Technology and innovation | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: The customer promise and customer journey | Access Group | 15 Minutes | £ 12.00 |
| Customer Experience: Ways of communicating with customers | Access Group | 15 Minutes | £ 12.00 |
| Handling Complaints | Access Group | 15 Minutes | £ 12.00 |
| Maintaining Existing Customers | Access Group | 15 Minutes | £ 12.00 |
| Managing Expectations | Access Group | 15 Minutes | £ 12.00 |
| Title | Publisher | Training Time | Price |
| Controlling the Conversation | iAM Learning | 10 Minutes | £ 12.00 |
| Customer Empathy | iAM Learning | 10 Minutes | £ 12.00 |
| Customer Persuasion | iAM Learning | 20 Minutes | £ 20.00 |
| Dealing with Emotional and Angry Customers | iAM Learning | 10 Minutes | £ 12.00 |
| Handling Complaints | iAM Learning | 20 Minutes | £ 20.00 |
| Taking Responsibility | iAM Learning | 10 Minutes | £ 12.00 |
| The Art of Patience | iAM Learning | 10 Minutes | £ 12.00 |
| The Use of Positive Language | iAM Learning | 10 Minutes | £ 12.00 |
| Understanding the Customer | iAM Learning | 10 Minutes | £ 12.00 |
| Title | Publisher | Training Time | Price |
| Customer Service | Flick Learning | 40 Minutes | £ 18.00 |
| Title | Publisher | Training Time | Price |
| Complaints Handling | Dynamic Business | 20 Minutes | £ 16.00 |
| Title | Publisher | Training Time | Price |
| Customer Service | Talent Quest | 15 Minutes | £ 10.00 |
| Improving Customer Rapport | Talent Quest | 15 Minutes | £ 10.00 |
| Managing Upset Customers | Talent Quest | 15 Minutes | £ 10.00 |
| Networking and Building Relationships | Talent Quest | 15 Minutes | £ 10.00 |
| Prevent and Manage Violence in Customer Facing Roles | Talent Quest | 15 Minutes | £ 10.00 |
| Role of the Customer and Supplier | Talent Quest | 10 Minutes | £ 10.00 |
Customer Service | |||
| Title | Publisher | Training Time | Price |
| Customer Service - Angry Customers | Kallidus | 38 Minutes | £ 20.00 |
| Customer Service - Exploring Needs | Kallidus | 34 Minutes | £ 20.00 |
| Customer Service - First Contact | Kallidus | 30 Minutes | £ 20.00 |
| Customer Service - Matching Needs | Kallidus | 30 Minutes | £ 20.00 |
| Customer Service Essentials | Kallidus | 40 Minutes | £ 20.00 |
| Customer Service Knowledge and Attitude | Kallidus | 30 Minutes | £ 20.00 |
| Handling Complaints | Kallidus | 48 Minutes | £ 20.00 |
| Satisfying Challenging Customers | Kallidus | 34 Minutes | £ 20.00 |
Customer Service | |||
| Title | Publisher | Training Time | Price |
| Body Language in Customer Service | Assemble You | 15 Minutes | £ 12.00 |
| Confidence at Work | Assemble You | 15 Minutes | £ 12.00 |
| Dealing with Self-Doubt in Customer Service | Assemble You | 15 Minutes | £ 12.00 |
| Defusing an Argument | Assemble You | 15 Minutes | £ 12.00 |
| Essentials of Face-to-Face Customer Service | Assemble You | 15 Minutes | £ 12.00 |
| Handling Customer Objections | Assemble You | 15 Minutes | £ 12.00 |
| How to Deal With Difficult Customers | Assemble You | 15 Minutes | £ 12.00 |
| How to Motivate Your Customer Service Team | Assemble You | 15 Minutes | £ 12.00 |
Customer Service | |||
| Title | Publisher | Training Time | Price |
| Excellent Customer Service | Maguire Training | 30 Minutes | £ 25.00 |
