Non-Verbal Communication for Sales
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Overview
Non-verbal communication is the transfer of information through physical signals, such as eye contact, facial expressions, gestures, posture and body language. Understanding and interpreting non-verbal signals is a critical sales skill.
Objectives
By the end of the course, learners will be able to:
- Discover what non-verbal communication is in sales and why it is important;
- Examine the context and meaning behind non-verbal gestures and actions;
- Distinguish between positive and negative body language;
- Discover effective methods for utilising non-verbal communication in a virtual setting;