Course Overview

This course is designed for those seeking a working knowledge or a greater appreciation of the General Insurance Market in the UK. New rules in the Insurance Distribution Directive require employees of firms to complete 15 hours of continuous professional development per year to keep their knowledge up to date and this course will assist towards that.

Learning Objectives:

The course is split into 6 modules:

• An introduction to General Insurance
• General Insurance Regulations and Supervision
• Treating Customers Fairly
• The Care of Vulnerable Customers
• Complaints Handling
• Claims Handling