Course Overview

We take you through examples of the difficulties created by Deflectors and Non-Team Players, and how to deal with them in a positive and productive way.

First we show you the most common types of Deflectors - that's people who don't share your ideas of team effort, and whose lack of dedication can only sap the strength of your team. Then we move on to Non-Team Players. These people may contribute, but they also have their own personal agendas.

You should find many ideas in this course to help you, now and in the future, to take situations that often feel frustrating, and turn them into positive outcomes.

Course Objectives

After taking this course, you'll be able to:

• Use strategies to manage DEFLECTORS
• Use strategies to manage NON-TEAM PLAYERS
• Apply these strategies to problems you may have at the moment

Course Outline

• Module Introduction & Workbook Download
• Managing DEFLECTORS
• Managing NON-TEAM PLAYERS
• Managing Your Difficult Employees
• Key Takeaways
• [NOTE: An interactive workbook is provided to support your learning]

Target Audience:

Our Managing Difficult Employees - Level 1 course has been written for anyone who manages staff, but is having problems with people who, while not breaking any rules, drag down performance by placing their own agendas too far ahead of the team's goals.

PLEASE NOTE that this course has been created in response to people with specific situations to deal with, involving DEFLECTORS and NON-TEAM PLAYERS.

It is a companion course to "Managing Difficult Employees - LEVEL 2", which deals with NEGATIVE PERSONALITIES and TROUBLE-MAKERS. Both courses are available, with additional content and an enhanced workbook, in our Fast Track course, called simply "Managing Difficult Employees".