Overview

Quality Management is essentially the framework that businesses use to ensure that their products and services meet consistent standards and customer expectations. It’s a comprehensive approach that covers everything from planning quality goals to checking and improving the final output.

It’s important to note that it’s not just about the end product or service but also about the processes that create them. It focuses on keeping customers satisfied by meeting their expectations and continuously improving the way work is done to prevent errors. This approach not only helps in delivering highquality products and services but also in fostering a culture of continuous improvement within the organisation. This course provides learners with the fundamental principles and concepts of quality management and how it is used within businesses, while providing an in-depth look at the widely used quality management systems and standards. It demonstrates a variety of tools and techniques that can be implemented within the learner’s own workplace.

Outline Learning Objectives:

• Explain quality management and its role in improving products and services
• Explore the widely used systems and standards
• Measure current standards and processes
• Apply techniques for assurance and control of quality
• Implement widely used tools to improve quality in your business

Audience:

This online learning course applies to anyone that is in a role where standards and quality are paramount.