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Customer Service

Title Publisher Enrolment Duration Training Time
Customer Service - Angry Customers Kallidus 6 months 38 Minutes
Customer Service - Exploring Needs Kallidus 6 months 34 Minutes
Customer Service - First Contact Kallidus 6 months 30 Minutes
Customer Service - Matching Needs Kallidus 6 months 30 Minutes
Customer Service Essentials Kallidus 6 months 40 Minutes
Customer Service Knowledge and Attitude Kallidus 6 months 30 Minutes
Handling Complaints Kallidus 6 months 48 Minutes
Satisfying Challenging Customers Kallidus 6 months 34 Minutes
Title Publisher Enrolment Duration Training Time
Complaints Handling Open eLMS 6 months 30 Minutes
Customer Service Open eLMS 6 months 40 Minutes
Customer Service General Open eLMS 6 months 45 Minutes
Title Publisher Enrolment Duration Training Time
Being Disability Aware in Customer Service (hospitality) Direction Training 6 months 1 Hour
Creating a Positive Customer Environment (hospitality) Direction Training 6 months 1 Hour
Disability and Cultural Awareness (hospitality) Direction Training 6 months 40 Minutes
Handling Customer Problems Positively (hospitality) Direction Training 6 months 1 Hour
Handling Different Customer Behaviours (hospitality) Direction Training 6 months 1 Hour
Understanding Customer Needs (hospitality) Direction Training 6 months 1 Hour
Title Publisher Enrolment Duration Training Time
Handling Complaints Skillshub 6 months 25 Minutes
Personal Presentation & Hygiene Standards Skillshub 6 months 25 Minutes
The Balance Between Sales & Service Skillshub 6 months 25 Minutes
The Importance of Customer Engagement Skillshub 6 months 25 Minutes
The Importance of Product Knowledge Skillshub 6 months 25 Minutes
Understanding Different Customer Behaviours Skillshub 6 months 25 Minutes
Title Publisher Enrolment Duration Training Time
Dealing with Difficult People - Phone and Digital Real Projects 6 months 20 Minutes
Dealing with Difficult People: Retail and Hospitality Real Projects 6 months 20 Minutes
Managing Client Relationships Real Projects 6 months 20 Minutes
Title Publisher Enrolment Duration Training Time
Customer Empathy iAM Learning 6 months 10 Minutes
Customer Persuasion iAM Learning 6 months 20 Minutes
Handling Complaints iAM Learning 6 months 20 Minutes
Taking Responsibility iAM Learning 6 months 10 Minutes
The Art of Patience iAM Learning 6 months 10 Minutes
The Use of Positive Language iAM Learning 6 months 10 Minutes
Understanding the Customer iAM Learning 6 months 10 Minutes