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Help & Support

Before running a course, please ensure your PC meets the minimum pre-requisites.

Desktop and Laptop systems

Hardware

  • 4 GB of RAM or greater
  • 2 GHz processor or greater
  • Audio support (speakers and/or headphones)
  • Minimum screen size available for course: 1024 px x 768 px

Operating systems

  • PC: - Windows 8.1 or newer
  • Mac: - macOS 10.14 (Mojave) or newer

Browser Support

  • Chrome (versions 73 and higher recommended)
  • Firefox (versions 66 and higher recommended)
  • Microsoft Edge (versions 79 and higher)
  • Safari (versions 14 and higher recommended)
  • Internet Explorer 11 (until 31 December 2021)

Note: If your organisation uses Internet Explorer, certain security settings can cause the content to not work properly. Please refer to the network settings below for configuration.

Browser Settings

  • Accept third-party cookies
  • Disable pop-up blockers
  • Set browser’s zoom to 100%

Connection speeds:

We recommend a high-speed Internet connection of no less than 1.5 Mbps.

Before running a course, please ensure your Mobile Device meets the minimum pre-requisites.

Mobile Devices

While most courses are compatible with mobile devices, be sure to consider the factors that impact a mobile experience, such as screen size, LMS or browser apps, course lengths, course formats, and legacy devices. We highly recommend thoroughly testing all courses on these devices to ensure compatibility and optimize the learner experience prior to launch.

Hardware

  • Android devices running Android 10 or newer
  • iPhone and iPad devices running iOS 12.5 or newer
  • Audio support (speakers and/or headphones)
  • Wi-fi support

Browser app support

  • Chrome app 72 or newer
  • Firefox app 15 or newer
  • Safari app (automatically updated with iOS)

Browser app settings

  • Accept third-party cookies
  • Disable pop-up blockers
  • Set browser’s zoom to 100%

Connection speeds:

For mobile devices we recommend avoiding cellular data, which can be unreliable, and instead using a strong wi-fi connection.