Before running a course, please ensure your PC meets the minimum pre-requisites.
Desktop and Laptop systems
Hardware
- 4 GB of RAM or greater
- 2 GHz processor or greater
- Audio support (speakers and/or headphones)
- Minimum screen size available for course: 1024 px x 768 px
Operating systems
- PC: - Windows 8.1 or newer
- Mac: - macOS 10.14 (Mojave) or newer
Browser Support
- Chrome (versions 73 and higher recommended)
- Firefox (versions 66 and higher recommended)
- Microsoft Edge (versions 79 and higher)
- Safari (versions 14 and higher recommended)
- Internet Explorer 11 (until 31 December 2021)
Note: If your organisation uses Internet Explorer, certain security settings can cause the content to not work properly. Please refer to the network settings below for configuration.
Browser Settings
- Accept third-party cookies
- Disable pop-up blockers
- Set browser’s zoom to 100%
Connection speeds:
We recommend a high-speed Internet connection of no less than 1.5 Mbps.
Before running a course, please ensure your Mobile Device meets the minimum pre-requisites.
Mobile Devices
While most courses are compatible with mobile devices, be sure to consider the factors that impact a mobile experience, such as screen size, LMS or browser apps, course lengths, course formats, and legacy devices. We highly recommend thoroughly testing all courses on these devices to ensure compatibility and optimize the learner experience prior to launch.
Hardware
- Android devices running Android 10 or newer
- iPhone and iPad devices running iOS 12.5 or newer
- Audio support (speakers and/or headphones)
- Wi-fi support
Browser app support
- Chrome app 72 or newer
- Firefox app 15 or newer
- Safari app (automatically updated with iOS)
Browser app settings
- Accept third-party cookies
- Disable pop-up blockers
- Set browser’s zoom to 100%
Connection speeds:
For mobile devices we recommend avoiding cellular data, which can be unreliable, and instead using a strong wi-fi connection.
In order to make sure you have the correct browser settings to enable learning over the Internet please use this compatibility check.
The compatibility check tests that JavaScript, Cookies and pop-up windows are enabled for course-source.net servers.
Firewalls and proxies are IT equipment that are used to secure and speed up your internet access.
Your IT department should configure any firewalls to allow HTTP traffic to any domain ending course-source.net .
Also important is that course-source.net pages should never be cached by proxies.
Some courses include audio. It is usually possible to enable or disable audio within the course or on the course page prior to launching the course.
If you have problems with audio, check that you have a sound card installed on your machine and that the speakers or headphones are correctly connected to the computer's soundcard (not plugged in to your CD-Rom drive's headphone socket).
Q. My PC does not meet all the pre-requisites. Can I still run a NPTC Group of Colleges e-learning course?
A. You may still be able to launch a NPTC Group of Colleges e-learning course, but you may notice that audio doesn't play correctly, or that pages take a long time to display. Please contact the administrator with any specific queries about the pre-requisites.
Q. How long are the courses?
A. Typically courses vary in length between 10 minutes and 60 minutes, although there are some longer courses that may take from 2 hours to 20 hours. Please note, the time taken will vary depending on your level of expertise and understanding in the subject.
Q. If I log off, will my course be bookmarked for the next time I log on?
A. Yes, the course will be tracked and bookmarked to the page that you finish on in the tutorial, and you will be notified of which tutorials you have started or completed. You do not have to do the tutorials in the order listed, you can choose to start at any tutorial.
If you require further assistance or technical support, please contact the support team via email. Please ensure to include as much information as possible regarding the specifics of your request to help the support line deal with your enquiry.
As the subject of the email please state the type of request: Registration, Technical Assistance or General Information, and in the body text please include the following information, where possible:
- First name, Last name
- Company, contact number
- Login ID or user ID
- Course, lesson and tutorial (where applicable)
- Browser type and version
- Operating system
- Type of connection, i.e. modem, ADSL etc.
- Description of request/ problem
Incoming support requests are routed to the appropriate support representative based on request type and the level of technical expertise required to quickly resolve the issue.
