Overview

Technology and innovation is part of the excellent Customer Experience suite. In this course, Christina Dolding, an award-winning, highly experienced consultant specialising in customer and colleague experience, discusses how customer intelligence can help create the right customer experience. The course also explores the key tech tools used to deliver customer experience and how to innovate through technology.

Learning Outcomes

By the end of this module, you’ll be able to:

• describe a role technology and innovation plays in delivering exceptional customer experience
• identify ways you can leverage technology in customer experience