Overview

Gap analysis is a technique that managers can use to help them identify where and how they could make improvements within their area of responsibility. It helps them to establish an area for improvement, understand and define the current state and then close the gap.

Carrying out a gap analysis to identify and close the gap between your current and desired states can bring both immediate and long-term improvements for you and your organisation.

This short e-learning course explores some of the key techniques that can help to spot gaps and improve both personal and business performance.

Outline Learning Objectives:

• Understand what gap analysis is and how to use it
• Examine the four steps of gap analysis and improving performance
• Identify areas where gap analysis can be used in a general sense
• Establish your own areas of performance improvement to apply your learning
• Review a real life example of gap analysis
• Understanding the value of gap analysis from an expert point of view
• Assess your confidence of working with the tools provided
• Use additional resources to support your learning

Audience:

Although predominantly aimed at managers, this course would suit people in a variety of roles.