Overview

Difficult conversations lead to important organisational changes. Often, difficult conversations about sensitive topics can lead to misunderstandings and conflict. However, you can minimise the chance of disagreement and conflict by understanding how to communicate.

This course teaches managers how to effectively navigate and conduct difficult conversations with their team members. Participants will learn crucial communication techniques, including expressing viewpoints calmly, being receptive to others' opinions, and finding common ground. The course also covers how to prepare for and follow up on these conversations to ensure lasting change

By mastering these skills, managers can better understand their team's emotions and foster a more positive work environment.

Learning Objectives

By the end of this course, learners will be able to:

• Prepare for and follow up on difficult conversations to ensure positive change
• Conduct difficult conversations effectively and empathetically
• Express their own viewpoints in a calm and clear manner
• Remain open and receptive to other people's opinions during discussions
• Find common ground and mutual understanding in challenging situations
• Better understand and interpret the emotional context in conversations, leading to improved team relationships

Why should I take this course

This course will give you the ability to enhance your communication skills, improve team relationships, and foster a more open, understanding workplace by effectively navigating difficult conversations and addressing interpersonal challenges.

Audience

This course is designed for managers, team leaders, and supervisors who are tasked with having challenging conversations and resolving conflicts in the workplace.