Course Overview

Our Dealing with Antagonists module goes head-to-head with the often serious difficulties created by Negative Personalities and Trouble Makers, and how to deal with these people in a positive and productive way.

Course Objectives:

After taking this module, and with a little practice, you'll be able to:

• Identify your "problem people"
• Look for, and deal with, NEGATIVE PERSONALITIES
• Look for, and deal with, TROUBLE MAKERS
• Set up your strategy to manage your "problem people"

With all this covered, you’ll be in a position to deal with some of the most frustrating and stress-inducing people a team may have.

Course Outline

• What You Will Learn
• Your Objectives
• Managing NEGATIVE PERSONALITIES
• Managing TROUBLE MAKERS
• Fixing Your Problems with Antagonists
• Key Takeaways
• Answers to Exercises
• Module Test

[NOTE: An interactive ZandaX workbook with Personal Action Plan is provided to support and enhance your learning and further development]

Target Audience:

Anyone who manages -- or expects to manage -- staff, but is having problems (or anticipates them) with people who work against the team's agenda.

No prior knowledge or experience is needed, although some experience of managing people will assist greatly in identifying the personality types we discuss.