Overview

Being good at interacting with others can really help you at your job and in everyday life. But what exactly are people skills? In this course well look at everything from emotional intelligence to conflict resolution and ensure your confidence with anyone is at maximum levels.

Objectives

• Improve your emotional intelligence for a better connection with others
• Understand the basics of effective communication, including how to become a great listener
• Recognise why conflict occurs and how to handle it
• Confidently build relationships based on trust and respect

Audience

This course is for anyone who works in a professional setting.