Course Overview

Manage your relationships on an adult basis when things get tough and be able to deal with performance issues in a calm, consistent and systematic way. Learn to respond constructively to denial or emotional responses.

Key Learning Points:

• Learn how to remain calm and professional when dealing with performance issues
• Learn how to manage your relationship with staff when things go wrong

Course Outcomes:

• Identify the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
• Adopt a systematic and positive problem solving approach to frame productive meetings
• Manage denial and emotional responses effectively
• Explain the consequences of no or low improvement
• Understand the importance of regular monitoring in sustaining performance improvement

Target Audience

Team Leaders and Managers