Course Overview

Develop a motivated, high-performance workforce by managing performance with realistic goals and expectations. Plan how to use a performance management cycle to develop, support and engage your employees.

Learning Outcomes:

• Learn how to develop a performance oriented team
• Learn how to set realistic targets
• Learn how to support and engage your employees
• Understand the key concepts of performance management
• Understand the role performance management plays in motivation, engagement and high performance
• Map a performance management cycle, identifying the aims and significance of each element
• Match the cycle to individual and organisational goals to improve customer service and satisfaction ratings

Target Audience

Team Leaders & Managers