Learn how to tackle the dreaded difficult customer. This course profiles the seven types of customer who cause retail and hospitality professionals the biggest headaches. We break down advanced customer service strategies for dealing with these difficult customers, and help you to develop the key customer service skills which can turn tricky customers into satisfied ones. Guided by audio narration, and engaging with interactive exercises.
You will learn:
The course also includes a short assessment, so learners can test their mastery of the material