Course Overview

Learn how to manage conflict situations in the workplace. Conflict at work can give rise to psychological, legal and in rare cases even physical risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course equips you to manage and resolve conflict situations.

Course Objectives

Guided by audio narration, and engaging with interactive exercises, you will learn how to:

• Disrupt the “vicious cycle” which causes conflict to escalate
• Inhibit aggressive behaviour
• De-escalate conflict
• Negotiate a peaceful resolution to conflict

The course also includes a short assessment, so learners can test their mastery of the material