Overview

We might dream of working in friendly, harmonious workplaces where everyone smiles all the time and it’s like being in that movie The Truman Show. But spoiler alert: The Truman Show was fake. In reality, employees can become unhappy and grievances do occur. These may range from dissatisfaction about workload and pay, to experiencing bullying.

It’s vital that all complaints, however big or small, are taken seriously and resolved. Neglecting to do so can result in decreased morale and productivity levels. Fortunately, there are effective ways to manage grievances. Such procedures help to ensure that both employees and employers have a fair and constructive way of dealing with issues, and, hopefully, of settling disputes amicably.

Outline Learning Objectives:

• Utilise your knowledge of the various types of grievances to improve procedures
• Maintain a professional approach when handling employee grievances
• Apply best practices when managing all grievance procedures

Why take this course?

Implementing an efficient grievance process means that you can provide a safe environment in which employees feel they can raise concerns without fear of reprisal or dismissal. Whether you’re an employer or an HR professional, this course will show you the importance of managing grievances and provide tips on how you can do just that.