Course Overview

Develop a motivated, high-performance workforce by managing performance with realistic goals and expectations. Plan how to use a performance management cycle to develop, support and engage your employees.

Key Learning Points:

• Learn how to use performance management cycle
• Learn how to develop a high performance workforce

Course Outcomes:

• Understand the key concepts of performance management
• Understand the role performance management plays in motivation, engagement and high performance
• Map a performance management cycle, identifying the aims and significance of each element
• Match the cycle to individual and organisational goals to improve customer service and satisfaction ratings

Target Audience

Team Leaders and Managers