Course Overview

Aim: The delegate will learn how to manage, counter and successfully deal with a conflict situation ensuring a satisfactory conclusion. 

Learning Outcomes

By the end of this module the delegate can: 

• Identify the causes of conflict 
• Explain conflict strategies 
• State how to utilise different approaches 
• Demonstrate confidence in dealing with conflict scenarios

Who Would Benefit

This module is aimed at anyone who has not received any formal tuition in how to handle difficult people and scenarios or those in need of a refresher in how to diffuse and manage potential conflict.

Approach

Maguire Training have created over 100 video-based modules using their own professional training team to present on subjects they are experts in. These videos are jargon-free and delivered with the enthusiasm and engagement you would expect from some of the country’s leading business skills trainers. Each module has interactive questions to check learner knowledge and is accompanied by supporting notes for the learner to read in their own time. Each module is a powerful package of learning designed to maximise learner development.