Overview

The most effective communication is clear and direct. Communications Skills explores different styles of communication and will equip you with the skills to communicate in an assertive way, by following clear steps that you can apply to a range of work situations. It also explores how you can hone your listening skills to help build positive and productive relationships with the people you interact with throughout your working life.

Objectives

By the end of the course, trainees will be able to:

• Follow the steps of clear and direct communication
• Identify different styles of communication
• Assess the impact of communication styles on others
• Listen actively

Topics

• Clear and direct communication
• Styles of communication
• Body language
• Assertive communication
• Active listening