Overview

Cultural Competence in the Workplace looks at what makes up culture, how we experience different cultures, and how culture informs the things we do and the ways we think. It looks at cultural competence as a skill that can be developed. Hofstede's Cultural Dimensions theory provides an objective model to consider how people might work as a group, deal with hierarchical power and handle change.

Objectives

By the end of the course, trainees will be able to:

• Explain what cultural competence is.
• Identify why cultural competence is an important soft skill.
• Recognise the differences between cultures.
• Respond to cultural differences at work.
• Contribute to a culturally diverse workplace.

Topics

• What is culture?
• Cultural competence
• Stereotypes
• Hofstede's Cultural Dimensions theory
• Culturally diverse workplaces