Overview

In your work and home life, you are communicating all day, every day. The words you say, the body language you use, and even the level of listening you apply, all count as communication. Think of spoken communication as a range of skills. Once you perfect each skill, you become better at communicating.

In this course, you will explore spoken communication, listening skills and questioning techniques. Please note that this course does not cover written communication as this requires a different set of skills.

Objectives

By the end of this course you will have learned about:

• Verbal communication
• Paraverbal communication
• Non-verbal communication
• Active and empathic listening
• Listening with your ears and eyes
• Different types of question
• Question power levels
• The ‘Five Whys’ technique.