Course Overview

Our How Communication Works module will give you a solid grounding in knowing how to avoid practices that go against it -- and be more effective in your own communication.

Course Objectives

After taking this module, and with a little practice, you'll be able to:

• Understand how good communication works
• Use basic rules of communication
• Understand your own communication style

Course Outline

• What You Will Learn
• Your Objectives
• Good Communication: the Basics
• Rules and Styles of Communication
• What's Your Communication Style?
• Key Takeaways
• Answers to Exercises
• Module Test
• [NOTE: An interactive ZandaX workbook with Personal Action Plan is provided to support and enhance your learning and further development]

Target Audience:

Anyone who wants to understand what makes effective communication and how to analyze their own style, either for themselves or for their staff, and whether at work, at home or with friends.

All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to know how good communication works!