Course Overview

You want to develop a team that feels comfortable approaching you with new ideas, suggestions for improvements, and even their own personal challenges. You want your clients to know that you are genuinely interested in hearing their concerns and ideas. And you want your superiors and peers to see you as someone who encourages innovation and open communication in your department. Working to improve your active listening will take patience and practice. But if you learn how to put this powerful communication skill to work for you, you’ll discover that the benefits are well worth the effort. 

Learning Objectives

• Define active listening
• Confirm your understanding of the meeting
• Pay attention to body language